“Customer”is defined as a person who buys, a person with whom one has dealings. The customer is the reason we stay in business.
IT PAY$ TO PLEASE…
AllBusiness.com lists these as The Top 10 Most Common Mistakes in Customer Service:
Customers won’t leave if their needs are met.
SIX BASIC CUSTOMER NEEDS
Customers can be challenging, enjoyable, a pleasure to serve, demanding and sometimes unreasonable. Whatever the case may be, let’s be grateful for every one that crosses our path and do our level best to satisfy beyond expectations.
As seen in BBB Houston Newsletter, June 2014
Helen Perry is a result-oriented consultant to companies and individuals desiring to heighten professional presence and productivity. She is a
2013 and 2014 BBB Pinnacle Award Recipient.